Returns, Exchanges, and Warranties

Bassemier’s will accept a return on most items that are in new, unused/unopened condition and are not custom or specially ordered within thirty (30) days of delivery for a refund, less any shipping and handling charges, and less a minimum of twenty percent (20%) restocking fee but up to (30%) depending on the vendor. All returns, exchanges, and warranties are subject to the Terms & Conditions. If your product is not functioning properly, please call Bassemier’s Technical Support Department as soon as possible (but not later than thirty (30) days from purchase) at 1-812-479-6338 during regular business hours, Mon – Fri 9:00 AM – 6:00 PM CST. In most instances, Our Technical Support representatives can assist you in diagnosing and resolving your product problems. However, in instances where a product is truly defective, the manufacturer of the product, or Bassemier’s in its sole discretion, will repair or replace the product, in whole or in part as necessary, with an even exchange of the same item or replacement parts, subject to in-stock availability. Replacement items ship the same week the defective item is received and inspected by Our Returns Department. The user is responsible for the shipping costs to ship the defective product back to Bassemier’s. Be sure to obtain a tracking number for your return items sent to Bassemier’s.

RMA # (Return Merchandise Authorization) Must Be Visible On The Returning Package Or It Will Be Refused By Vendor.

Custom and special orders may not be returned.

With your purchase of any product from the Site, you shall be provided with the product manufacturer’s warranty, if any. Bassemier’s does not separately provide any warranty to any product purchased on the Site. Further, Bassemier’s EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE as to all products sold on the Site.

I. Returns On Returnable Items

  • Returns on returnable purchases must be made within 30 days of purchase.
  • Customers are responsible for paying shipping on all returned items.
  • A 20% restocking fee will be charged to the customer for all returned items. This applies to Pumps, Filters, Heaters, and all other items sold on Bassemiers.com