Grills, Grill Carts & Kitchen Island Shipping Information
- All grills and grill carts are delivered curbside by semi (18 wheel) truck, applicable charges to apply.
- Liftgate service may not be available on all occasions and locations and may not work in certain circumstances. All customers need to be prepared to receive pallets. Customers should have a bobcat with forks, skid steer with forks, tractor with forks, or forklift on hand to accept and unload the shipment.
- The customer is responsible for unloading their product from the truck and placing it in the final location.
- Some grill carts and islands are too large for even the liftgate and will require special services obtained from the shipper.
- Per Bassemier’s Terms and Conditions customers MUST check for shipping damage before signing the delivery ticket.
- All orders are shipped in perfect condition but sometimes damage occurs in transit. If the damage is not noted at the time of delivery the Customer agrees to file a concealed damage freight claim with the company that delivered their order. If the damage is not noted at the time of delivery Bassemier’s cannot file a claim for the customer.
- The recipient must report any missing and/or damaged items before the shipper leaves. Report items on the bill of Lading and then fax to 888-491-1236 Bassemier’s.
- All damaged items must be sent back with the shipper for a quick replacement of the damaged item.
- Bassemier’s will not be held responsible for:
- Costs associated with delays in shipping.
- Costs associated with back-ordered products.
- Costs associated with any equipment rentals that may be affected due to products damaged in transit.
- Costs associated with any equipment rentals that may be affected due to delays in shipping or back-ordered products.
- Costs associated with hired help due to products damaged in transit.
- Costs associated with hired help due to delays in shipping or back-ordered products