Shipping Policy

General Shipping & Order Information

  • UPS or FedEx are typically used on purchased items weighing less than 100 lbs.
  • LTL Freight Shipments: Larger items such as swimming pool kits, hot tub spas, saunas, large above ground pool liners, inground pool liners, game tables, grills, grill carts and islands, patio furniture and fire pits will be shipped via less than truckload shipping (LTL) via common carrier, applicable charges to apply.
  • Additional charges will apply on all orders requesting or requiring expedited shipping.
  • In-stock products will ship from the warehouse in 7-10 business days, from date order received. Allow 2-5 additional business days for delivery depending upon location.
  • Special order items may require additional shipping fees unless otherwise stated.
  • Homeowner responsible for all necessary town, city, county and state permits and verifying that equipment ordered and/or purchased meets all town, city, county and state requirements before placing the order. Bassemier’s will not be responsible for equipment that does not meet town, city, county and state requirements. Raised seal and stamped drawings are available to purchase for states requiring permits.
  • LTL Shipping: Freight line shipping companies WILL NOT go onto customer’s private property or driveway for legal reasons, curbside delivery only.
    o Other arrangements can be made for a separately quoted fee; Please call for pricing and special delivery options.
  • Liftgate service may not be available on all occasions and locations and may not work in certain circumstances. All customers need to be prepared to receive pallets. Customers should have a bobcat with forks, skid steer with forks, tractor with forks or forklift on hand to accept and unload the shipment.
  • The recipient MUST check for damaged or missing items upon receipt and before signing the delivery ticket.
  • The recipient must report any missing and/or damaged items before the shipper leaves. Report items on the bill of Lading and then fax to 812-401-1122 Bassemier’s.
  • All damaged items must be sent back with the shipper for a quick replacement of the damaged item.
  • After the time of delivery, the customer MUST check for shipping damage and complete inventory before signing the delivery ticket. During the inventory, it is important to verify all items and quantity of items listed on the packing slip. Any missing items should be declared before the shipper leaves. If the customer fails to conduct a complete inventory of all items, then the customer will be responsible to purchase any items that were missing.
  • If the recipient does not note damages or missing items on the Bill of Lading at the time of delivery, the customer agrees to file a damage claim “Concealed Damages” form with the shipping company and be reimbursed by the same (all forms, including claims forms, will be e-mailed to you after order is finalized). Bassemier’s will then ship all necessary items out via standard ground UPS or common freight carrier. If the damage is not noted at the time of delivery Bassemier’s cannot file a claim for the customer.
  • Bassemier’s will not be held responsible for:
    • Costs associated with delays in shipping.
    • Costs associated with back-ordered products.
    • Costs associated with any equipment rentals that may be affected due to products damaged in transit.
    • Costs associated with any equipment rentals that may be affected due to delays in shipping or back-ordered products.
    • Costs associated with hired help due to products damaged in transit.
    • Costs associated with hired help due to delays in shipping or back-ordered products.

Grills, Grill Carts & Kitchen Island Shipping Information

  • All grills and grill carts are delivered curbside by semi (18 wheel) truck, applicable charges to apply.
  • Liftgate service may not be available on all occasions and locations and may not work in certain circumstances. All customers need to be prepared to receive pallets. Customers should have a bobcat with forks, skid steer with forks, tractor with forks, or forklift on hand to accept and unload the shipment.
  • The customer is responsible for unloading their product from the truck and placing it in the final location.
  • Some grill carts and islands are too large for even the liftgate and will require special services obtained from the shipper.
  • Per Bassemier’s Terms and Conditions customers MUST check for shipping damage before signing the delivery ticket.
  • All orders are shipped in perfect condition but sometimes damage occurs in transit. If the damage is not noted at the time of delivery the Customer agrees to file a concealed damage freight claim with the company that delivered their order. If the damage is not noted at the time of delivery Bassemier’s cannot file a claim for the customer.
  • The recipient must report any missing and/or damaged items before the shipper leaves. Report items on the bill of Lading and then fax to 888-491-1236 Bassemier’s.
  • All damaged items must be sent back with the shipper for a quick replacement of the damaged item.
  • Bassemier’s will not be held responsible for:
    • Costs associated with delays in shipping.
    • Costs associated with back-ordered products.
    • Costs associated with any equipment rentals that may be affected due to products damaged in transit.
    • Costs associated with any equipment rentals that may be affected due to delays in shipping or back-ordered products.
    • Costs associated with hired help due to products damaged in transit.
    • Costs associated with hired help due to delays in shipping or back-ordered products